Refund Policy

Introduction

At JH Furniture, customer satisfaction is our top priority. This Return & Refund Policy explains the conditions under which products purchased from our website may be returned, replaced, or refunded.

Return Eligibility

Customers may request a return if the product received is:

Damaged
Defective
Incorrect or different from the ordered product

Return requests must be submitted within 48 hours of receiving the product. The product should be unused and returned in its original packaging along with all accessories and documents, if applicable.

Non-Returnable Items

The following items may not be eligible for return:

Customized or made-to-order furniture
Products damaged after delivery due to misuse
Used products
Items returned without original packaging

Return Process

To initiate a return request, customers must contact our support team with:

Order details
Product images showing the issue
Clear explanation of the problem

Once the request is reviewed and approved, our team will guide you through the return or replacement process.

Refund Policy

After the returned product is received and inspected, the refund will be processed if the return request is approved. Refunds are generally issued to the original payment method within 5–7 business days.